Horizon Outsource

Focus on the big vision. Outsource the small problems.
 
Personal Assistant

Case study: Hannah and PA services

Hannah is a marketing manager for a SME.  She gets a lot of repetitive email repsonses to her marketing campaigns, but she had no assistant to help her tackle her inbox load as the company cannot afford more staff.

Now a highly-trained Horizon secretary works alongside Hannah remotely.

All marketing email campaigns go from a new email address and the Horizon manager answers all standard queries, and when it's a new question Horizon will check the answer over MSN with Hannah.

Additionally, when a new customer wants to purchase a product, the Horizon manager logs it into the CRM system for customer services to issue an invoice.  And when they say they can't buy the product, then we add the contact details onto Hannah's list of people not to contact.

Hannah is very relieved and can focus on better marketing campaigns.  She's recommended Horizon to her sales and customer services departments and we're starting to help them too!
   

 

Examples:

    * Email reading and replying
    * Scheduling calls and appointments
    * Sending bulk emails
    * Collecting answers to bulk emails
    * Procurement and cheapest option
    * Booking travel

Keeping accounts and processing invoices